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PRIVACY POLICY

Please find below our Privacy Policy which outlines how we use and store any information you provide Pour Gaia Ltd through using our site.

Here at Pour Gaia Ltd we use the information you provide us to: - process any orders placed via pourgaia.com; create your own account on our site; and to send you newsletters and marketing emails. 

We reserve the right to change or update this policy without prior notice. This policy detailed below is effective as of 5th February 2021. 

I.I INFORMATION WE COLLECT

We collect the following information when you place an order from pourgaia.com: - name; delivery address; payment card details; phone number; and email address. We also collect your email address when you sign up to receive our newsletter, in order to send you our monthly newsletter and any offers, and when you create an account on our website, in order to access this account.

We only collect the information which is necessary for us to deliver our best service to you or to comply with regulations and/or laws.

I.II THIRD-PARTY PARTNERS

We at Pour Gaia Ltd are customers ourselves and use third-party providers to help us to store your information safely. 

Our website is hosted by Shopify who have access to your data for the process of maintaining pourgaia.com and offering our products to you. We use Shopify Payments, Klarna and PayPal to process payments who have access to your information for the act of processing payments for any orders placed on pourgaia.com. We use Mailchimp to maintain our mailing list and they have access to limited data for the purpose of sending you our mailing list.

We also reserve the right to provide your information to law enforcement and/or other government authorities if required to in order to comply with the law. 

We take your data seriously and utilise an SSL-certificate to protect your data when placing an order and/or accessing your account in order to protect it from unauthorised access. 

All payment transactions take place via a secure payment partner and these details are not stored or processed on Pour Gaia Ltd servers.

We take steps to avoid a data breach but sometimes these still happen. We promise that, should this happen and we know that it will adversely affect you, and we are able to, we will be minimise the impact of this on you and we will inform you as quickly as possible and provide details of our regulator.  

I.III HOW LONG WE STORE YOUR DATA

We store your information regarding orders placed with us for 6 years from the date of the order in order to comply with tax regulations within the UK.

If your email address has been used to sign up to a newsletter, we keep this information until advised otherwise via written communication from you. If your email address has been used to open an account on our website, again we keep this information until advised otherwise via written communication from you. However, if your account does not have any purchase activity for more than two years, we reserve the right to close your account. 

I.IIII YOUR RIGHTS

Your rights regarding how your data is used and stored are regulated under the UK General Data Protection Regulation of 2018. This regulation establishes certain rights which include: - 

Your data will be used for specified purposes as set out in the above policy and will only be kept within the necessary timeframes as stipulated above

Your data must be accurate- and we are required to correct any mistakes in the information we hold for you

You have the right to object at any time to Pour Gaia Ltd using your information for direct marketing and in certain other circumstances, to us continuing to process your information. If you wish to no longer receive marketing emails, you can either email us at enquiries@pourgaia.com  or follow the unsubscribe link in the email

If you have any further questions regarding your rights or the above policy, please contact us on enquiries@pourgaia.com  or see information provided by UK Information Commissioner’s Office (ICO) on consumer rights.